His directions were unhelpful and I ended up having to ask a random worker for better directions to the room. He was supposed to escort me to my room with my bags, but then he saw a couple getting their bags at the same time, so he switched gears and told me he'd meet me at my room with my bag later, and pointed in a vague direction to where I could find my room. Then I had to go back to the bellman for my bag. Explore Jamaica Check Out Our Resorts Secrets St. An array of smoky, fresh and tropical flavors and warm, sunny vibes await. My room was finally ready around 5:20 p.m. Beyond the sandy white beaches, discover soul-stirring beauty with lush forest along misty mountain peaks and hidden waterfalls. Someone finally did come over to help them, but the manager who'd told them he would make everything right couldn't be bothered to show up despite telling them he would be there to meet them. One of the women actually started crying in frustration. They said their room was disgusting with broken fixtures, peeling paint and other issues. They told me they'd been trying to get a new room for five days with constant runaround. It did give me time to hear the horrific story of a couple of British tourists who'd booked a two-week stay at Secrets. and was told my room wasn't ready, but I should wait in the lobby. I took a walk around the property, came back at 4:35 p.m. when my room would be ready and then sent to another line to get $200 in "coupons" for the resort and a hard sell on add-ons. and waited in one line for the bellmen, then another to reach a check-in desk, where I was told I should come back at 4:20 p.m. I purposely arrived late since the listed check-in time is 3 p.m. He didn't seem surprised to see the bug at all which made me think this wasn't an isolated incident.Ĭheck-in at the resort was also painful. My "morning" coffee arrived more than an hour after I asked for it, and the waiter graciously offered to get the roach for me (which was still alive and kicking. More than an hour later, there was still no sign of maintenance. The worst part is that after I called to report said bug, the woman on the phone told me someone would take care of it. to find a clearly dying cockroach on its back between the two beds of my room. I finally gave up on sleep and got out of bed at 8 a.m. I was woken up several times on my first morning at the resort to the sounds of service carts being wheeled around the halls. But Secrets Wild Orchid managed to set the bar even lower. Going in I had my doubts about Secrets, and my expectations were pretty low. Paper-thin walls made for poor sleep quality.Long lines for everything from coffee to breakfast to ice cream. Terrible check-in and checkout procedures.A cockroach and other bugs in the halls of the property.Complete access to the restaurants, bars and pools next door at Secrets St.In addition to the above amenities, your experience at Secrets Wild Orchid also includes: Enjoy free Wi-Fi and free international calling to the US, Canada and local landlines with Unlimited Connectivity.Theme parties, oceanfront bars and entertainment venues.
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